Privacy Policy – How ck4com Protects Your Data

1. Who We Are and How to Contact Us

This Privacy Policy applies to the ck4com platform, accessible at ck4com.onl, which is operated by the ck4com team ("ck4com", "we", "us", or "our"). ck4com is an online casino and sports betting platform serving adult players aged 21 and above in Bangladesh.

If you have any questions, concerns, or requests related to this Privacy Policy or the way your personal data is handled, please contact our team. Email: [email protected]. Responses are provided during Bangladesh Standard Time (BST, UTC+6) operating hours. Please allow up to five business days for a full response to privacy-related inquiries.

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2. Information We Collect

ck4com collects personal data in several ways: directly from you when you register or interact with the Platform, automatically when you use the Platform, and from third-party service providers involved in payment processing or identity verification. The categories of data we collect are described below.

2.1 Registration and Account Data

When you create a ck4com account, we collect the information you provide during the registration process. This includes:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Email address
• Mobile phone number
• Residential address (city, district, Bangladesh)
• Username and encrypted password

2.2 Identity Verification Data

To comply with our age verification and responsible gaming obligations, we may request copies of government-issued identification documents. These may include your National Identity Card (NID), passport, or driving licence. Where address verification is required, we may request a recent utility bill or bank statement. This data is handled with the highest level of security and is used solely for identity verification purposes.

2.3 Financial and Payment Data

To process deposits and withdrawals, we collect payment-related information. This includes your bKash, Nagad, Rocket, or Upay mobile wallet number, bank account details where applicable, transaction reference numbers, and deposit and withdrawal history. ck4com does not store full card numbers or mobile banking PINs. Payment data is transmitted via encrypted channels to our payment processing partners.

2.4 Gameplay and Transactional Data

We record data about your activity on the Platform, including game sessions played, bet amounts and outcomes, bonus credits claimed and wagered, session start and end times, and your account balance history. This data is used to operate the Platform correctly, resolve disputes, and fulfil our responsible gaming monitoring obligations.

2.5 Technical and Device Data

When you access ck4com, we automatically collect certain technical data from your device and browser. This includes your IP address, device type and operating system, browser type and version, screen resolution, session duration and navigation path, and referring URL. This data is used for Platform security, fraud detection, and service optimisation.

2.6 Communications Data

If you contact our support team, we retain records of that correspondence, including the content of your messages, the date and time of contact, and the resolution reached. This enables us to handle follow-up queries efficiently and maintain service quality standards.

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3. How We Use Your Personal Data

ck4com uses the personal data we collect for the following purposes:

• Account Management To create and manage your ck4com account, verify your identity and age, process your login, and maintain your account security settings.
• Payment Processing To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial transaction records.
• Platform Operation To deliver game content, record gameplay outcomes, calculate and credit winnings, apply bonus terms, and maintain the integrity of all betting markets.
• Responsible Gaming To monitor player activity for indicators of problem gambling, enforce self-exclusion and deposit limit requests, and comply with our duty-of-care obligations to players aged 21 and above.
• Security and Fraud Prevention To detect and prevent unauthorised account access, duplicate account registrations, bonus abuse, money laundering, and other fraudulent or prohibited activity on the Platform.
• Legal Compliance To fulfil our obligations under applicable law, including age verification, anti-money laundering (AML) checks, and retention of financial records for the legally required period.
• Customer Support To respond to your queries, resolve disputes, and improve the quality of our support service based on historical interaction records.
• Service Improvement To analyse aggregated, anonymised usage data to improve Platform performance, game selection, payment options, and user experience for players across Bangladesh.

ck4com does not use your personal data to serve targeted third-party advertising. We do not sell, rent, or trade your personal data to external marketing companies.

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4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment data, and gameplay data is necessary to perform our contract with you as a registered player on the Platform.
• Legal obligation: Age verification, identity checks, and financial record-keeping are required by applicable law and our responsible gaming obligations.
• Legitimate interests: Fraud prevention, Platform security, and service improvement are carried out on the basis of our legitimate interest in operating a safe and sustainable platform for all players.
• Consent: Where we send you optional promotional communications (such as bonus notifications or seasonal offers), we do so on the basis of your consent, which you may withdraw at any time through your account settings or by contacting support.

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5. Cookies and Tracking Technologies

ck4com uses cookies and similar tracking technologies to operate the Platform correctly and to analyse how players use the site. Cookies are small text files stored on your device when you visit the Platform. The types of cookies we use are described below.

• Strictly necessary cookies: These are required for the Platform to function. They manage your login session, remember your language and currency preferences, and maintain your game state. You cannot opt out of strictly necessary cookies.
• Analytics cookies: We use anonymised analytics to understand how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is aggregated and does not identify individual players.
• Security cookies: These help us detect and prevent suspicious or fraudulent access attempts by recording session tokens and device fingerprints.

You can control non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Platform. For guidance on managing cookies in your specific browser, refer to your browser's official help documentation.

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6. Data Sharing and Third Parties

ck4com shares your personal data only where necessary and only with carefully selected categories of third parties, as described below. All third-party partners who process your data on our behalf are contractually obligated to handle it securely and in accordance with applicable data protection standards.

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our partner banks receive the minimum data necessary to process your deposit or withdrawal transaction.
• Identity verification providers: Where third-party services are used to verify your identity or age, your submitted documents are shared with those providers solely for that purpose and are not retained beyond the verification process.
• Game content providers: Game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session data necessary to deliver their game content and calculate outcomes. These providers do not receive your name, address, or payment details.
• IT and infrastructure providers: Hosting and security infrastructure partners may have limited access to system data as part of their operational role. They are bound by strict confidentiality agreements.
• Regulatory and law enforcement authorities: We may disclose personal data to relevant authorities where required by law, court order, or where we have reasonable grounds to suspect illegal activity involving your account.

We do not share your data with social media companies, advertising networks, or data brokers.

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7. Data Retention

ck4com retains your personal data for as long as your account remains active and for a defined period after account closure, as required by our legal and operational obligations. The general retention periods we apply are:

• Account and identity data: Retained for a minimum of five years after account closure to meet anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years in line with financial record-keeping obligations.
• Gameplay and session data: Retained for a minimum of two years for dispute resolution and responsible gaming monitoring purposes.
• Support correspondence: Retained for two years from the date of last contact unless a longer retention period is required by an ongoing dispute or legal matter.
• Marketing consent records: Retained until you withdraw consent, plus a short additional period for record-keeping purposes.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

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8. Data Security

ck4com implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords — we store only a hashed version of your password and never store it in plain text.
• Access controls that restrict internal access to personal data to authorised personnel with a genuine operational need.
• Regular security reviews and monitoring of Platform infrastructure for vulnerabilities and anomalous activity.
• Secure deletion procedures for data that has exceeded its retention period.

While we take these precautions seriously, no online platform can guarantee absolute security. If you become aware of any security incident affecting your ck4com account, please contact support immediately at [email protected].

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9. Your Privacy Rights

As a registered player on ck4com, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe.

• Right of access: You may request a copy of the personal data ck4com holds about you.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that this right does not apply where we are required by law to retain the data (e.g., financial records subject to anti-money laundering retention obligations).
• Right to restriction of processing: You may request that we limit how we use your data in certain circumstances, for example where you dispute its accuracy or object to a particular processing activity.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request a machine-readable copy of the personal data you have provided to us.
• Right to object: You may object to processing carried out on the basis of our legitimate interests. We will assess your objection and cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, receipt of promotional communications), you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

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10. Children and Minors

ck4com is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been registered by or is being used by a person under the age of 21, that account will be closed immediately, any winnings will be forfeited, and deposits will be returned in accordance with our standard procedures. If you believe that a minor has registered on the Platform, please contact us at [email protected] immediately.

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11. Links to Third-Party Content

The ck4com Platform may reference third-party services such as payment providers (bKash, Nagad) or game studios. ck4com is not responsible for the privacy practices of those third parties. Where you interact with a third-party service (for example, when completing a bKash transaction), that interaction is governed by the third party's own privacy policy. We encourage you to review the privacy practices of any third-party service you use in connection with your ck4com account.

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12. Changes to This Privacy Policy

ck4com may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that affect your rights, we may also notify you directly via the email address registered to your account. We encourage you to review this page periodically. Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.